Sony’s PlayStation Plus Free Game service is receiving criticism after a recent game update confirmed that poor performance issues were unfixable.
The update in question addressed a litany of problems, from long load times to graphical glitches. Unfortunately, none of the issues were strictly addressed or fixed, leaving players with the same gaming experience they had before the patch.
Players who purchased the game, or used the PlayStation Plus program to download it for free, were left feeling cheated as the game’s poor performance became unbearable. Many players posted online venting their frustrations.
Sony responded to the controversy by apologizing and offering a full refund to players who had purchased the game. However, the apology was met with cynicism as gamers felt that the refund didn’t make up for the time they wasted playing a sub-par product.
The company further added that it had no plans to fix the issues in the near future, citing a lack of resources. The game’s developer also replied, stating that the game was “not optimized for the PlayStation 4 platform.”
This episode sends a strong message to developers and publishers who may be considering putting their product in the PlayStation Plus Free Game lineup: Quality matters, especially since many players gain access to such games through the service.
